Privacy Policy — Veldara

Veldara ("we", "us", "our") is committed to protecting the personal information of individuals who visit our website or engage with our consulting services. This policy explains what information we collect, how we use it, and the rights you hold with respect to your data.

We operate under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA), and recognize the importance of aligning our practices with international data protection standards where applicable.

1. Who We Are

Veldara is a business consulting firm registered in Bangkok, Thailand, with offices at 88 Sathorn Nua Road, Silom, Bang Rak, Bangkok 10500. For data-related enquiries, please contact us at [email protected].

2. Information We Collect

Information You Provide

When you contact us through our website form, we collect your name, email address, and any additional information you choose to include in your message. We may also collect a phone number if you provide one.

Information Collected Automatically

Our website may collect technical information when you visit, including your IP address, browser type, pages visited, and time spent on the site. This is collected through standard web server logs and, if enabled, analytics tools. We use this information in aggregate form to understand how our website is used and to improve it.

Cookies

We use cookies to enable basic site functionality and, with your consent, to gather analytics data. See our Cookie Policy for full details.

3. How We Use Your Information

To respond to enquiries submitted via our contact form
To communicate with you regarding a potential or active consulting engagement
To maintain records of client interactions for the purpose of delivering our services
To improve the quality and usability of our website
To comply with legal obligations applicable to our business

We do not use personal information for marketing communications without your explicit consent. We do not sell, rent, or trade your personal data to third parties.

4. Legal Basis for Processing

Under the PDPA and applicable law, we process your personal data on the following bases: your consent (where provided, such as through our cookie consent mechanism); the performance of a contract or pre-contractual steps at your request; compliance with a legal obligation; and our legitimate interests in operating and improving our consulting business, where these do not override your fundamental rights.

5. Data Retention

We retain contact enquiry data for up to 24 months from the date of last meaningful interaction, unless a longer retention period is required for a contractual or legal reason. Client engagement records are retained for a minimum of five years in line with standard business record-keeping requirements under Thai law. You may request deletion of your data at any time (subject to legal limitations).

6. Data Sharing

We do not share your personal data with third parties except in the following circumstances: where required by Thai law or court order; with professional advisors (such as legal counsel) who are bound by confidentiality obligations; and with service providers who assist in operating our website (such as hosting and analytics providers), subject to appropriate data protection agreements.

7. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission. Access to personal data within our organization is restricted to those with a legitimate need.

No method of transmission over the internet is entirely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Cookies and Tracking

We use essential cookies to maintain basic website functionality. Analytics and marketing cookies are only used with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

9. Your Rights

Under Thai PDPA and applicable law, you have the following rights regarding your personal data:

Right to access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data in certain circumstances
Right to restrict processing — to request a temporary halt to processing
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Children

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will take reasonable steps to bring the update to your attention. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

13. Supervisory Authority

If you have concerns about how we handle your personal data that we have not been able to resolve, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand, or with your local data protection authority if you are based outside Thailand.

14. Contact

For any questions or requests relating to this policy or your personal data, please contact us:

Email: [email protected]
Address: 88 Sathorn Nua Road, Silom, Bang Rak, Bangkok 10500, Thailand
Phone: +66 2 684 7213